phsky Privacy Policy

1. What We Collect

When you register and use the phsky platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable experience. The types of information we collect fall into two broad categories: information you provide directly to us, and information we collect automatically as you interact with the platform.

Information You Provide

• Registration details: full name, date of birth, email address, mobile number, and a username and password of your choosing.
• Identity verification documents: government-issued ID, proof of address, or other documents required to verify your identity and age in compliance with Philippine regulations.
• Payment information: e-wallet account details, online banking references, or other payment identifiers used to process deposits and withdrawals in Philippine pesos (PHP). We do not store full card numbers or sensitive authentication credentials.
• Communications: messages, support requests, and feedback you send to our team.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type, and mobile network information.
• Usage data: pages visited, games played, session duration, click patterns, and feature interactions within the platform.
• Transaction logs: records of deposits, withdrawals, bets placed, and game outcomes associated with your account.
• Cookie and tracking data: session identifiers and preference data stored via cookies and similar technologies, as described in the Cookies section below.

We collect only the information that is reasonably necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law.

2. How We Use Your Data

The personal information we collect is used to operate, maintain, and improve the phsky platform and to fulfil our legal and regulatory obligations as a platform serving Filipino players. We process your data only for legitimate purposes and in ways that are consistent with your reasonable expectations when you sign up.

Core Platform Operations

We use your registration and identity data to create and manage your account, verify your age and identity, process your deposits and withdrawals in PHP, and provide access to sports coverage, casino-style games, and the full game lobby. Without this data, we cannot provide you with a functional account or process financial transactions on your behalf.

Safety, Compliance, and Fraud Prevention

We use transaction logs, device data, and usage patterns to detect and prevent fraud, money laundering, underage access, and other prohibited activities. This processing is necessary to comply with applicable Philippine laws and regulations and to protect the integrity of the platform and the safety of all users. Where suspicious activity is detected, we may share relevant data with regulatory or law enforcement authorities as required by law.

Customer Support and Communications

We use your contact details and communication history to respond to your support requests, send you important account notifications, and keep you informed of changes to our terms, policies, or platform features. We may also send you promotional communications about offers and new features, but only where you have opted in to receive such messages. You can opt out of marketing communications at any time by contacting our support team.

Platform Improvement

Aggregated and anonymised usage data helps us understand how players interact with the platform so we can improve navigation, game selection, payment flows, and the overall mobile experience. This analysis does not identify you personally and is used solely to make phsky a better product for Filipino players.

3. Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is shared only in the limited circumstances described below, and always with appropriate safeguards in place.

Service Providers

We work with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, cloud hosting services, and customer support tools. These providers are permitted to access your data only to the extent necessary to perform their services on our behalf and are contractually required to handle your data securely and in accordance with applicable privacy laws.

Legal and Regulatory Requirements

We may disclose your personal information to government authorities, regulators, or law enforcement agencies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of phsky, our users, or the public. We will notify you of such disclosures where permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy, and you will have the opportunity to request deletion of your data if you do not wish it to be transferred.

4. Data Security

Protecting your personal information is a priority for us. We implement a range of technical and organisational security measures designed to safeguard your data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, access controls that restrict data access to authorised personnel only, and regular security reviews of our systems and processes.

Payment-related data is handled through secure, PCI-compliant payment channels. We do not store full payment credentials on our servers. Account passwords are stored in hashed form and are never accessible in plain text to any member of our team. We also monitor our systems continuously for signs of unusual activity or potential security incidents.

While we take all reasonable steps to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws and within the timeframes required by those laws. We encourage you to use a strong, unique password for your phsky account and to contact us immediately if you suspect any unauthorised access.

5. Your Rights

As a user of the phsky platform based in the Philippines, you have rights over your personal data under applicable Philippine data protection legislation. We are committed to honouring these rights and making it straightforward for you to exercise them.

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, and we will stop processing it for that purpose.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests to protect the security of your account and data.

6. Cookies

The phsky platform uses cookies and similar tracking technologies to provide you with a functional and personalised experience. Cookies are small text files stored on your device when you visit our platform. They help us remember your preferences, keep you logged in during your session, and understand how you use the platform so we can improve it over time.

Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that help protect your account. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the platform, which features are most used, and where improvements can be made. Data collected by analytics cookies is aggregated and does not identify you personally.
• Preference cookies: Remember your settings and preferences, such as your chosen language or display options, so you do not have to re-enter them each time you visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform and your overall experience. For more information on managing cookies, refer to the help documentation for your browser or device.

7. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our support team. We take all privacy-related enquiries seriously and aim to respond promptly and helpfully.

You can reach us by email at: [email protected]

For general questions about the platform, account management, or other topics, you may also visit our FAQ page which covers many common queries in detail. If your concern relates to responsible gaming or self-exclusion, please visit our Responsible Gaming page for dedicated guidance and support resources available to Filipino players.

This Privacy Policy was last updated in June 2025. We reserve the right to update this policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your data.